2025 to be a year of transformation for retail industry; AI & automation to play a crucial role
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Helped by tailwinds such as rising disposable income, rapid urbanisation, the rise of non-metro tier II cities, and growing middle class along with a digitally-savvy consumer base, the organised retail sector is poised to grow expanding its play further with a customer-centric approach.
«FY25 is likely to see continued focus on building supply chain efficiencies, along with upgrades to logistics hubs and tracking systems to meet fast delivery demands. Employment generation in quick commerce, logistics, and related sectors is also expected to continue,» said EY India Tax Leader for Retail Practice Paresh Parekh.
Indian consumers, influenced by global exposure and digital technologies, are prioritising higher quality and value for money. This has resulted in a shift in spending from luxuries to essentials or more affordable options.
«Despite these challenges, the outlook for 2025 remains positive, driven by demographic trends, urbanisation, digital growth, and the aspirations of a young, dynamic middle class,» he said.
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