Icra Ltd. Further, in bid to provide more choices to the consumers, the home-owners in multi-storied buildings and residential colonies will now have the option to choose their connection type—either individual connections for everyone or a single-point connection for the whole premise.
It would also ensure separate billing for common areas and back-up generators in residential societies, the government said. The amendments empower consumers living in multi-storeyed flats to choose their connection type and ensure separate billing for common areas and back-up generators in residential societies, the statement said.
The exercise of the choosing an option will be based on a ballot process to be conducted by the discom. The amendments also provide for check meters to be installed by distribution company in case of consumer complaints, to verify electricity consumption.
In cases of consumers raising complaints about meter reading not aligning with their actual electricity consumption, the distribution licensee has to install an additional meter within 5 days from the date of receipt of the complaint, which would then be used to verify the consumption for a minimum period of three months. This, the ministry said, would help bring accuracy in the billing process.
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