
Beauty wars intensify: Nykaa pilots Glam Pass to retain shoppers
₹39, Glam Pass offers shoppers a 10% discount, up to ₹300, on their first three purchases and is valid for three months. The feature is currently live for select users in Mumbai and is expected to be rolled out to other cities, including the National Capital Region and Bengaluru, in the coming weeks, the people said, on condition of anonymity.Glam Pass is expected to remain brand-specific rather than platform-wide, focusing on targeted benefits for labels shoppers already prefer, instead of generic perks spread across a large marketplace.
Broader programmes such as Amazon Prime and Flipkart Black, by comparison, bundle discounts and benefits across products and brands.Nykaa did not respond to Mint’s emailed queries.Glam Pass is Nykaa’s bid to defend market share and boost repeat purchases amid intensifying competition. It leads the online beauty retail market with nearly 20% market share, followed by Amazon India's nearly 15% and Flipkart's nearly 10%, according to data from market research firm Datum Intelligence.However, quick-commerce platforms, such as Blinkit, Swiggy Instamart, and Zepto, are expanding their beauty assortments and pitching faster delivery as a key differentiator, while horizontal fashion and lifestyle marketplaces like Myntra continue to invest in beauty as a growth category.Nykaa also faces competition from Reliance Retail’s three-year-old beauty venture, Tira, even as brand-owned websites step up efforts to build direct relationships with consumers.Loyalty programmes have emerged as a key retention lever in India’s increasingly competitive retail landscape, spanning both e-commerce and brick-and-mortar players.India’s loyalty programme market is projected to grow sharply, with its valuation
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