Brittany Ferries made it far from plain sailing to get in touch

theguardian.com:

We have been trying to book a holiday with Brittany Ferries for the final week in Mayusing a voucher from a previous trip cancelled because of Covid.

I have repeatedly emailed the company and have had no response. The phone number appears not to be staffed as it gives an engaged tone. I’m worried we will lose not only the money but also the one chance of a holiday this year. What’s going on?

SH, by email

We have had a couple of letters along these lines and the company tells me it currently has big problems with its systems.

“It’s been going on for a while – which is not good enough,” it says. “We are very sorry and we’re working hard behind the scenes to address the issues.”

Someone from Brittany Ferries will contact you this week to arrange your booking. The company says it hopes things will be running as normal in a few days.

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