Car buyer wins Rs 15 lakh compensation as company couldn't fix engine fault despite multiple seizures
Hyundai Motors India was ordered by the National Consumer Disputes Redressal Commission (NCDRC) to pay Rs 15.1 lakh to Sukhjinder Singh, an owner of a Hyundai Verna car. This judgement came after Hyundai Motors India failed to rectify the car's problem and instead decided to fight against the legal order to replace the car's engine, in various consumer forums for almost 10 years.
This long legal fight, was ultimately lost by Hyundai Motor India, in which the commission concluded that the manufacturer needed to replace the car's engine. However, considering the time taken for this fight to conclude, NCDRC ordered Hyundai Motors India to refund the car's purchase price plus accumulated interest to Singh.
«In the present case, the car was purchased on 17.08.2011. As on date, over 13 years in its usable life have already lapsed. Even if the engine is replaced today, its utilisation is for a very limited time and the Complainant will not be able to benefit from the investment he made. This situation emerged due to non-compliance of the order of the District forum by Hyundai Motor India LTD on 17.06.2016 to replace the engine of the car,» said NCDRC at the case's hearing.
Hyundai Motors notices 'no defect' in car after more than six service centre visits in 16 months
Singh purchased the Hyundai Verna car on August 11, 2011, for Rs 9.44 lakh with a three-year extended warranty package. However, after running about 1,795 kms, the car's engine broke down. As a result, he had to visit a Hyundai service centre to get the car
Read more on economictimes.indiatimes.com
