CARS24 Financial Services partners with Credgenics to streamline collections process
CARS24's wholly-owned subsidiary, CARS 24 Financial Services, on Tuesday announced a strategic partnership with Credgenics to facilitate a digital-first approach in the business.
The company said that the objective behind the move is to «streamline the car ownership experience for customers by introducing innovative solutions powered by cutting-edge technology, ensuring a hassle-free journey.»
«Credgenic's SaaS based platform at CARS24 Financial Services provides data insights backed strategy recommendations, facilitates a digital-first approach and automates customer communications across multiple channels for collections. The integrated platform includes various modules that cover the end-to-end collections lifecycle and enables the team at CARS24 Financial Services to drive higher operational efficiency, provide personalized service to customers and scale operations rapidly at ease,» said the company in a release.
The company said that its app, called 'CG Collect', will streamline the field team operations, simplify reconciliations and will also digitize visit management and enable seamless tracking.
«Capabilities such as offline operability in remote areas, easy repayment deposit process and real time field team tracking are helping drive the next level of efficiency for CARS24 financial services team operating in more than 180 cities in India,' it added.
The Co-founder & Chief Financial Officer of CARS24, Ruchit Agarwal, said „We are committed to fulfilling the dream of car ownership and make it convenient
