Companies list challenges as Trai mulls stricter service quality norms
Telecom Regulatory Authority of India (Trai) proposes stricter quality of service norms for telecom operators to address call drops etc, the initial assessment by carriers is that the regulator is going too deep and asking for too much detailed data. Industry executives say the proposed need for submitting state-wise data is also challenging as the network architecture is planned telecom circle-wise.
Another issue pointed out by the telecom firms is around quality of service (QoS) norms for 5G.
The telcos feel that network roll out is under progress, and they can be held accountable as per network roll out obligations. «We can't ensure 5G connectivity across the entire country as the roll out is under progress.
The QoS norms must take the network roll out obligations in consideration,» said an executive working with a telecom operator.
On submission of data state-wise, the telcos feel it would be difficult because different jurisdictions are involved for different licensed service areas (LSAs.) Further, there will be difficulties in aggregation and coordination of data as it will require a new ID system to be set up that will entail cost and time.
On August 18, the telecom regulator had proposed stringent performance benchmarks for service providers, seeking to eliminate instances of call drops and setting yardsticks for 5G services to help improve consumer experience. This is the first time that QoS norms for 5G have been spelled out.
The regulator has said it has been receiving a number of complaints from the subscribers regarding call drops and other network-related issues especially after roll out of 5G services.
