stockbrokers as Digilocker, a major enabler for customer verification, has been down since January 1, three people in the know said Thursday.
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Digilocker is a government-run platform which allows Indians to store their documents online. While onboarding customers, financial services companies and others can access such documents with their consent for carrying out the know-your-customer (KYC) process.
“We are entirely dependent on Digilocker for customer verification and over the last two days we have been struggling big time to onboard customers because of the outage,” a top executive at a digital broking startup said on the condition of anonymity.
Industry insiders told ET that the reason for the outage is not clear, but it might be connected with the service disruption seen at the National Informatics Centre (NIC) on December 31.
The NIC is a government body which powers all information technology-related services for the government and advises government authorities on advanced technology. The disruption had caused train ticket booking website IRCTC to go down on January 1.
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