Dispelling AI Misconceptions: Insights from Salesforce India

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All About AI, Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, dispels these fears and discusses how she is bridging the generation gap and making Salesforce a Great Place to Work. “When I came in, there were disparate groups—sales and distribution, technology and products, support and success. Each group had its leaders, but nobody was bringing them together to create one Salesforce vision and ensure that each group developed the Salesforce DNA," Arundhati reflects on the time she assumed the mantle in April 2020.

Also read: Hindustan Unilever, Dabur, Hero MotoCorp among stocks to benefit from heavy monsoon: Report She underscored Salesforce's values-driven approach, highlighting the significance of Trust, Customer Success, Innovation, Equality, and Sustainability. Arundhati's tenure has seen Salesforce India climb the ranks from 36 to now standing proudly as the fourth-best workplace according to Great Places to Work. Advancements in artificial intelligence are profoundly shaping various industries, with a significant impact on the future of humanity.

According to Frost & Sullivan's Global State of AI, 2022" report, 87% of organizations see AI and machine learning as catalysts for revenue growth, operational efficiency enhancement, and better customer experiences. Also, as per a 2023 survey by IBM, 42% of large-scale businesses have already integrated AI into their operations, and another 40% are contemplating doing so. Furthermore, 38% of organizations have adopted generative AI in their workflows, with an additional 42% considering its implementation.