DoorDash steps up driver ID checks after traffic safety complaints

abcnews.go.com:

DoorDash will require its drivers to verify their identity more often as part of a larger effort to crack down on unauthorized account sharing

DoorDash will require its drivers to verify their identity more often as part of a larger effort to crack down on unauthorized account sharing.

DoorDash has been under pressure to ensure its drivers are operating legally. Over the summer, it pledged to do a better job identifying and removing dangerous drivers after a flood of complaints of dangerous driving from cities. Officials in Boston, New York and other cities have said that in many cases, people with multiple traffic violations continue making deliveries using accounts registered to others.

The San Francisco delivery company said Thursday it has begun requiring some drivers to complete real-time identity checks immediately after they complete a delivery. Previously, drivers were occasionally asked to re-verify their identity before or after a shift. The new system has been introduced in Los Angeles, Denver, Seattle and other cities and will roll out more widely next year.

DoorDash said it has also developed an advanced machine learning system that can flag potential unauthorized account access, including login anomalies and suspicious activity. If the company detects a problem it will require the driver to re-verify their identity before they can make more deliveries.

Before U.S. drivers can make DoorDash deliveries, they must verify their identity with a driver’s license or other government-issued identification and upload a selfie that matches their identification photo. They also must submit to a background check, which requires a Social Security number.

But the company has found that some drivers are getting around