FADA selects PremonAsia to conduct Dealer Satisfaction Study for Finance and Insurance
The Federation of Automobile Dealers Associations (FADA), the apex national body of automobile retail in India has announced the start of Dealer Satisfaction Study for Finance and Insurance to be undertaken in association with PremonAsia, a consumer-insight-led consulting and advisory firm based out of Singapore.
Manish Raj Singhania, President, FADA said, “With the annual Dealer Satisfaction Study, becoming the benchmark in understanding the dealer-OEM relationships, FADA is happy to take a step further to launch Dealer Satisfaction Study for Finance & Insurance Companies. The study will focus on key aspects of the relationship between Dealers and Finance & Insurance companies and therefore provide a platform to understand the nuances of this relationship. I am sure that the study will get overwhelming support from the F&I Sector as this is the first attempt towards understanding the issues faced by Auto Dealerships with companies in this sector.”
Amar Jatin Sheth, Treasurer & Director DSS F&I, FADA said, “In line with FADA’s stated objective of helping Dealers with all aspects of running their dealership, the DSS for F&I is the first study to be launched covering the insurance and finance company relationships with the dealers. The results of the exercise are expected to help the dealers and the F&I sector work on key areas of concern in order to improve services to the end customers.”
Rahul Sharma, Director and COO, PremonAsia said, “Managing dealer expectations, not only with the auto OEMs but with all other stakeholders in the auto retail business is important for a smooth business operation and to provide best services to the end customer. It is with this intention that 2024 FADA DSS for F&I is being launched, a
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