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Food delivery drivers fired after ‘cut-price’ GPS app sent them on ‘impossible’ routes

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theguardian.com

Drivers who deliver food and drink for Just Eat have been fired after being misdirected by a cut-price GPS system, according to the union representing them.The couriers, who work for Stuart, a company that supplies drivers to some of the biggest restaurant and retail names in Britain, told the Observer they were sacked by pro-forma email after being mislocated by the GPS system or deviating from impossible or dangerous routes.When they tried to complain about their dismissal, they said they had to plead their case with an automated chatbot.

They were asked to rate the conversation by clicking on an emoji.The Independent Workers Union of Great Britain (IWGB) claims there are dozens of couriers for Stuart in cities across the country, from Exeter to Leeds, who have lost their jobs this way.

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