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How can I get So Energy to sort out our £524 bill problem?

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We have a longstanding problem with a missing payment to our energy provider ESB Energy, now part of So Energy.The change of ownership was poorly communicated and led to a breakdown of online systems for payment, as well as readings.This resulted in us paying our January bill of £524.82 bill by cheque.

The money left our bank a month later but has never been credited to our energy account.Numerous attempts to resolve this have been unsuccessful, as was a formal complaint in May. So Energy acknowledged the issue, and apologised for the delay, but did nothing to actually resolve it.Last month I received an email from the company with the subject: “You’re not paying enough”.

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