How Infosys is adapting as GCCs move outsourcing work in-house
Subscribe to enjoy similar stories.Infosys Ltd is accelerating its push into global capability centres (GCCs), leaning into a structural shift that otherwise threatens its core outsourcing business and that of the broader IT industry.The Bengaluru-based IT major has mandated dedicated GCC offerings with embedded AI capabilities across its delivery centres, while also setting aside capacity within its campuses to incubate client-owned tech hubs.The push comes as multinational companies increasingly set up their own capability centres to directly leverage India’s skilled talent and low costs, insourcing work that would have otherwise gone to IT services firms like Infosys, and potentially crimping their revenues.India currently has about 1,760 GCCs. Nasscom estimates India to have 2,200 GCCs by March 2030, with the sector reaching $105 billion by March 2030.To be sure, Infosys is not alone in trying to build a business from a trend that also poses a threat.
Peers HCL Technologies Ltd and Tech Mahindra Ltd have opened GCC units focused on setting up and running such centres, while mid-tier firms such as Mphasis Ltd and Hexaware Technologies Ltd are investing in advisory firms that help large corporations set up GCCs. Smaller firms including ANSR, Zinnov, Gloplax, and Bridgepath Innovations are also targeting this opportunity.“Infosys is competing with these firms by cannibalising its own IT revenue to grab more market share amongst GCCs,” an executive with knowledge of the matter said on condition of anonymity.
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