AI technology with large organisations such as Service Now, ANSR churning out their own large language models (LLMs) and others such as TeamLease and GetWork serving unique use-cases using GenAI.
Global tech leader Service Now partnered with Hugging Face to roll out the Now LLM, an instruction fine-tuned version of a model in the StarCoder model family, for HR leaders to drive productivity and operational efficiency by reducing redundant and manual tasks. «Now Assist, powered by our proprietary Now LLM, helps HR managers to handle issues from payroll discrepancies to paperwork changes without needing to sift through loads of information,» Sumeet Mathur, vice president & managing director, ServiceNow India Technology & Business Centre.
«It reviews instant summaries of case topics, previous history from live chat and Virtual Agent interactions, as well as previous resolutions and actions taken,» he said, adding that this gives HR teams the context they need to solve problems quickly.
Global captive centre (GCC) scaler company ANSR has built the Nova LLM trained using Vicuna 7B model based on the Llama 2 series, trained on public and proprietary information, including ANSR's hiring data across India's GCC for 150,000