I ordered a £2,989 garden room on eBay – why hasn’t it arrived?

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Last July I bought a garden room from United Garden Buildings via eBay, paying the full £2,989 on my Visa credit card.We were given standard delivery dates by eBay but a note from United Garden Buildings advised that it would take longer and we should expect our order to arrive in November.Despite multiple phone calls and emails, the company has not delivered.

We are not alone and there are several reviews on Trustpilot that say the same.In January it promised my order would arrive by the end of March but in February it did not answer the phone or respond to emails.We have filed a claim to try to get the money back on the HSBC card we used to pay but it is just an online form sent off with no acknowledgment of receipt or promise of action.What now?

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