I was refused a refund after shambles at Michael Bublé concert

theguardian.com:

Can you help me get compensation for hundreds of people left out of pocket after a Michael Bublé concert was badly mismanaged? I bought five tickets for the event at Waddesdon Manor on 2 July. It was supposed to be a picnic-style affair with food stalls, and Ticketmaster had stated that people could bring folding chairs.

A week before, customers were then told by email that no chairs would be allowed. Some of my group had health issues which would have made it untenable to sit on the ground or stand for the duration. When I complained to Ticketmaster, I was told that I was not due a refund because the concert was going ahead. We therefore ended up not going. For those that did, it was just the beginning of the nightmare.

A lack of traffic management meant people spent hours in gridlock and missed the performance. Some were turned back because the jams meant they reached the gates after their allocated time slot. The concert was organised by Senbla, which failed to address requests for refunds. Ticketmaster says that since the event is over, no refund is due. I’ve lodged a claim for £396 I spent on tickets with the small claims court, but there are many more who will be out of pocket.REO, Aylesbury, Bucks

It would appear that the organisers sold tickets to more people than could be efficiently managed in the usual way at this rural site. Thames Valley Police tweeted that it had talked to the organisers to prevent similar traffic chaos recurring.

Folding chairs were banned to make space for the estimated 10,000 people who were expected to turn up. And the logistical planning was so poor some customers reported spending up to three hours in traffic jams which clogged up the nearby A41, while others claim they were sent to the