IRDAI cracks down on fraudulent tele-callers; Check list of TRAI-assigned phone numbers insurers must use for customer calls
Insurance Regulatory Development Authority of India (IRDAI) has instructed insurance companies and insurance intermediaries, such as brokers, insurance market businesses, and corporate agents, not to call customers from a standard 10-digit mobile number in an effort to take harsh measures against fraudulent telecallers.
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According to an IRDAI circular dated May 28, 2024, “IRDAI would like to bring recent guidelines of Telecom Regulatory Authority of India (TRAI) to the notice of all regulated entities, meant to curb Unsolicited Commercial Communications (UCC) through voice calls or messages by using unauthorized 10-digit mobile numbers and landline numbers.”
Here are the guidelines set by IRDAI, as per its latest circular.
Numbering Series for voice calls
- Regulated entities should only utilise the '140/160' numbering series or any other numbering series granted / assigned by DoT/TRAI in the future to make commercial phone calls.
- The 140 series is currently active and should be used strictly for promotional phone calls to existing and new customers.
Series which will be implemented from August?
- The 160 series, which will be deployed by August 2024, will be used only for transactional and service calls to existing customers.
- It is strictly illegal for entities to combine promotional content with transactional/service calls on the 160 series.
- The use of any
