

It's all about hours clocked—Urban Company data punctures work value talk
Subscribe to enjoy similar stories. Bengaluru: While service aggregator platforms continue to assert the value of the jobs they create, their own data shows that these jobs do not offer much upward mobility.
Per data released by home services platform Urban Company on Wednesday, its top 5% professionals spent an average of 167 hours a month working for the platform, nearly double the hours logged by the average Urban Company ‘partner’. These hours are measured as ‘time logged in’, including both active hours and time spent waiting for more orders.
The net earning per hour was flat for the entire cohort at around ₹310-313. The data is for April to December 2025.
While top performers earned an average of ₹51,673 per month, compared to ₹28,322 for the average professional, the data suggests that the earnings are higher primarily due to longer working hours and greater volume, rather than improved productivity or higher pay rates. In a press release, Urban Company said its service professionals earn as much as, and sometimes more than, entry-level salaried professionals in the information technology (IT) and IT-enabled services sectors.
“Our focus remains on nurturing that ecosystem by strengthening demand, improving efficiency, and investing in the long-term career progression of service partners on our platform," Urban Company's chief executive officer (CEO) Abhiraj Bhal said in the statement.
However, discontented gig workers and the unions representing them point out that unlike 'white collar' salaried work, gig work does not offer higher pay for better skills or a ladder to upward mobility. Urban Company's own data shows even the top 5% of its workers make more almost entirely because they serve more orders, not because
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