Lenovo opens shared support centre in Bengaluru, to add 1,000 jobs

economictimes.indiatimes.com:

Lenovo launched a centre in Bengaluru to provide network, and security operations services (NOC/SOC) to its customers globally. Currently opened with 125 employees, the company plans to increase its headcount to 1,000 over the next few years. In the initial phase, the shared support centre will deliver a suite of remote infrastructure managed (RIM) services on servers, operating systems, virtualization, storage, network, data protection, database, middleware, security operations, public cloud operations and vendor management.

The services provided by the shared support center are suited for all types of organizations such as banking and financial services, retail, manufacturing, energy and utilities, technology services, and telecom. «We are trying to provide NOC/SOC offerings to the marketplace. (It is) for companies that are looking to protect their service area--whether that is a data centre, a cluster of edge devices or research and development labs,» said Arthur Hu, chief information officer, Lenovo.

It is remote detection and response capabilities against cybersecurity threats and governance, he told in response to a question to ET. The offerings include network, managed, security services and hybrid cloud management and this business is estimated at around $7 billion globally, the company said, adding that a typical contract is three to five years. Around 10% of the India and global business hails from these solutions and services group (SSG) business.