Meta asked to curb WhatsApp related scams
ministry of electronics and IT (MeitY) has asked Meta to prevent WhatsApp-originated pesky messages and calls, many of which lead to financial frauds.
«We have taken it (scams issue) up with Meta. This is a continuous process. They (scamsters) will keep discovering newer ways, making people worry,» MeitY secretary S Krishnan told ET.
Lately, there has been a rampant misuse of WhatsApp, a popular instant messaging (IM) and voice-over-IP (VoIP) service provider, by scamsters for sharing dubious content, which led to users being conned. The telecom regulator had sought MeitY's intervention to check financial frauds perpetrated through OTT platforms, since such apps are regulators under the IT Act and don't fall under the Telecom Regulatory Authority of India (Trai).
Krishnan further said the government is in a regular dialogue with stakeholders particularly Meta and added that users also need to be cautious and raise complaints even in the case of mobile app WhatsApp.
«If there is some wrong content, there is a process. The IT rules require these companies to have a grievance officer with whom users can raise issues. They can raise it either within the app or outside. In case, the issue is not dealt with, there is also a grievance appellate committee,» said Krishnan.
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