OpenAI goes for Microsoft’s pie with enterprise offering

livemint.com:

NEW DELHI : OpenAI, the US-based artificial-intelligence (AI) research firm, has fired its latest salvo towards seeking to monetize its widely popular chatbot, ChatGPT, by launching ChatGPT Enterprise. Through the latter, OpenAI seeks to address one key concern that enterprises and analysts have raised over time—that of ChatGPT using business data to train their large language models (LLMs).

“We’re launching ChatGPT Enterprise, which offers enterprise-grade security and privacy, unlimited higher-speed GPT-4 access, longer context windows for processing longer inputs, advanced data analysis capabilities, customization options, and much more," OpenAI said in a blog post on 28 August. The launch of the enterprise tier of the popular chatbot, backed by OpenAI’s latest generation LLM, GPT-4, comes after multiple major tech firms worldwide banned the use of the tool, citing concerns around data privacy and security.

In May, for instance, various reports claimed both Apple Inc. and Samsung, two of the world’s largest tech firms, had banned the internal use of the chatbot due to concerns regarding handling of sensitive internal company data.

It is this that OpenAI seeks to answer, with its blog post claiming US cosmetics group The Estée Lauder Companies Inc., Jack Dorsey-backed payments firm Block Inc., Australian design platform Canva and others among its first adopters. Even though OpenAI did not divulge how much ChatGPT Enterprise would cost businesses, industry experts and stakeholders said the AI research firm could find strong monetization ground by offering it as a secure chatbot deployable immediately, hence taking on Microsoft Corp.’s offering of GPT-4 application programming interfaces (APIs) to businesses looking to