
OpenAI wants businesses to build their own AI agents
Subscribe to enjoy similar stories. AI agents aren’t yet trusted by enterprises for high-stakes tasks like financial transactions or hiring new workers. OpenAI hopes that will start to change as its AI—especially its so-called reasoning models—improve.
OpenAI is giving businesses the ability to build their own artificial intelligence agents, which are technologies that can independently perform tasks on behalf of humans. The San Francisco-based AI lab on Tuesday unveiled an agent-building platform that lets companies create their own bots for work such as financial analysis and customer service. OpenAI now has two million paying business users of its ChatGPT Team, Enterprise and Edu products, it said, compared with the one million it had last fall.
The company’s announcement comes as both competition and hype around agents grow. More recently, a Chinese upstart called Manus AI generated waves on social media when it made a debut of its own “general" AI agent, which it said can autonomously perform tasks such as data analysis. Agent technology, which hasn’t yet seen wide adoption among companies, promises to usher in the next wave of corporate productivity after initial excitement over the release of OpenAI’s ChatGPT in late 2022.
But that wave of productivity is still far off, experts say. AI agents can perform simple tasks, such as ordering office supplies, but they aren’t yet trusted by enterprises for high-stakes tasks like financial transactions or hiring new workers. OpenAI hopes that will start to change as its AI—especially its so-called reasoning models—improve.
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