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Past the parcel: how the end of free returns will change the way we shop

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The days of the bedroom fitting room are numbered. Online retail giant Boohoo has become the latest in a string of retailers, including Next, Uniqlo, and Zara, to start charging shoppers for returns.

Starting earlier this month, its customers face a £1.99 fee for each return, deducted from their refund. It’s all in the name of tackling the increased costs of shipping, the fast-fashion behemoth says.Bargain shoppers aren’t very pleased about the news.

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