Scottish Power caused me distress after my father’s death

theguardian.com:

I am contacting you in desperation about the serious problems I am having dealing with Scottish Power after the death of my father last year.

When I notified it of AJ’s death back in September it closed his account and promised a cheque for his credit balance would be posted to me.

This eventually arrived in November but was made payable to “Miss AJ”. My father’s bank accounts are frozen and he was never a “Miss”, so I requested a replacement made payable to me and sent to my address (I live more than five hours drive from my dad’s flat).

I was promised a new cheque would be issued, which it eventually was, but again it was made payable to “Miss AJ” and sent to his address!

When I closed his account, a new one had been set up called “executors of AJ”, with me as the named contact. However, even though the company knew he had died, I received emails addressed to “Dear AJ” which I found very upsetting.

The farce continued when it sent a £127 refund cheque for the executors account, which was double the amount owed.

However, as it was made payable to “executors of AJ”, and there is no bank account with that name, it was useless.

It then sent payment demands for the overpayment, even though I had not been able to pay the cheque into a bank account.

Eventually, after being threatened with debt collection and credit default notices, I paid the amount it claimed was due, so they now owe me more money.

It has also since emerged that the executors’ account was closed the day after I opened it, and another account set up in my name, at his address, with bills based on estimated usage sent to the unoccupied flat.

I only discovered this when I started to get payment demands, including texts from debt collectors. However, when I