Seeing eye to AI: risk and impact of artificial intelligence use in businesses
artificial intelligence (AI) gains prominence among businesses, in the past week alone, at least two reports were published that focused on its impact on Indian enterprises, highlighting the significance of process automation and generative AI as key investment catalysts.
The first Automation Now & Next report was by US-based software firm Automation Anywhere. Along with independent research and analysis firm Foundry, looked at actions, experiences, and projections of more than 1,000 decision-makers, C-level executives, business leaders, automation leaders and practitioners across industries and regions over two months. The report underscored three topics – AI, productivity improvements and scalability.
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ITS KEY FINDINGS
- 63 per cent of Indian enterprises are proactively directing investments in next 12 months towards AI and machine learning (ML) for the automation of their business processes.
- 39 per cent of respondents said that data challenges and regulatory/ethical concerns stand out as the primary obstacles to adopting AI technologies.
- 80 per cent of Indian enterprises are planning to determine the impact of Intelligent automation based on business ROI.
- 40 per cent of business users said citizen development was broadly encouraged.
The second report, AI Raising the Bar, was commissioned by Experian India and conducted by Forrester Consulting. It surveyed 889 business leaders in financial services and telcos across
