Binance cryptocurrency exchange customers in Europe reportedly encountered problems with fiat withdrawals due to Single Euro Payments Area (SEPA) transfer issues.
In response to a complaint from a European user of Binance who asserted that they had recently purchased "a large sum of EUR" on the platform and expressed frustration over their inability to withdraw the euros to their bank account or execute sales on Binance, a Customer Support message was issued.
According to the customer service message, customers utilizing the Binance exchange in Europe have encountered difficulties concerning fiat withdrawals due to complications linked to Single Euro Payments Area (SEPA) transfers.
"Regarding the issue you've mentioned, we regret to inform you that we have temporarily suspended EUR withdrawals and deposits via SEPA."
Binance's customer support conveyed this information in a message posted on August 20, which has since been removed from X (previously known as Twitter), that the exchange has allegedly suspended euro withdrawals and deposits via SEPA, said it didn't have a specific time frame for restoring SEPA transfers, adding that its payment provider "can no longer support these transactions."
"We understand the inconvenience this has caused and are actively working to resolve this as soon as possible."
The alleged client continued, "According to customer support, there is nothing I can do about it except wait for Binance to find a new payment provider. Letting users buy EUR and block them from accessing it right afterward is what you would expect from scam exchanges, not Binance."
In a later response to the complaint, Binance clarified that the customer support message on X was a mistake and that the SEPA deposit and
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