TCS wins Georgia department of labour deal
Tata Consultancy Services said on Thursday it has won a deal from the Georgia Department of Labor (GDOL) to replace its 1980s-era legacy platform with a scalable cloud-based unemployment insurance system that streamlines the claims process. Deal financials were not disclosed. The system will ensure that eligible individuals receive prompt financial assistance and support.
During the pandemic, Georgia experienced an unprecedented surge in unemployment claims – the third highest in the nation – placing tremendous strain on the state's aging 40-year-old unemployment system and underscoring the urgent need for change.
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Offering CollegeCourseWebsiteIndian School of BusinessISB Digital TransformationVisitIndian School of BusinessISB Product ManagementVisitNorthwestern UniversityKellogg Post Graduate Certificate in Product ManagementVisitIndian School of BusinessISB Professional Certificate in Product ManagementVisitDigitised processes with automated workflows will enable faster processing of claims with reduced errors, said the company in a statement.
“Modernising Georgia’s 80s-era unemployment system represents the dynamic fusion between efficiency and innovation,” said Bruce Thompson, commissioner, Georgia Department of Labor. “A modern and responsive unemployment system minimises claims processing times, enhances the customer experience, prevents fraud, and positions GDOL to become the most transparent and responsive agency in state government.”
“In state after state, TCS has demonstrated how to leverage cutting-edge technology to improve accessibility, resilience, scalability, and transparency, significantly strengthening the critical safety net that unemployment
