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Telcos need to refund overcharged amount to users in three months
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auditor that they have been overcharged. The telcos need to refund the amount within 3 months of the receipt of the audit observation, the sector regulator said.
The measures are part of quality of service (code of practice for metering and billing accuracy) regulations, 2023, notified by the Telecom Regulatory Authority of India (Trai) on September 11.
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