We’re interested in hearing from people whose energy supplier has back-billed them for energy used more than 12 months before the date of the bill.Ofgem rules state: “You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it, or informed about it via a statement of account, before.“This includes situations where a supplier increases your Direct Debit because it was set too low.
Suppliers cannot use this to recover any shortfall for a period longer than 12 months ago.”If this has happened to you, what have you done about it?
Have you challenged your energy company and had the extra costs removed, or have they refused to remove charges? In what other ways have you been affected?If you have back-billed by UK energy suppliers for energy used more than 12 months previously, you can tell us about it below.Include as much detail as possibleInclude as much detail as possibleInclude as much detail as possibleYour contact details are helpful so we can contact you for more information.
They will only be seen by the Guardian.Your contact details are helpful so we can contact you for more information. They will only be seen by the Guardian.If you include other people's names please ask them first.Contact us on WhatsApp at +447766780300.For more information, please see our guidance on contacting us via WhatsApp.Read more on theguardian.com