COST Waters Discover

Thames Water billed us £1,000 for a mystery leak

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We are being pursued by Thames Water over a £1,000 bill which it alleges has accrued in six months. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters and 10 phone calls later, I’ve been unable to get sensible answers.

It began with a letter warning us that we were consuming 328 litres an hour, which would cost £5,970 a year. In the 10 years my family of three has lived in the house, annual bills have been about £400.

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