Trai asks mobile users to report fraudulent calls/ SMSes/ WhatsApp messages to DoT
telecom regulator has called on mobile users to report fraudulent calls, text messages and WhatsApps from third-party agencies falsely claiming to be the Telecom Regulatory Authority of India (Trai) and threatening disconnections.
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“Trai does not initiate communications regarding mobile number disconnection through messages or official notices. It has not authorised any third-party agency to contact customers for such purposes,” the regulator said in an official statement Thursday.
Accordingly, it added that any form of communication (call, message, or notice) claiming to be from Trai and threatening mobile disconnection should be considered a potential fraudulent attempt, and citizens are encouraged to report such communications through the telecom department’s Chakshu facility on its Sanchar Saathi platform. Such a move, it said, would prevent misuse of telecom resources for cybercrime and financial fraud.
The regulator added that perpetrators of such fraud were using forged notices designed to resemble official communications from senior Trai officers. “These notices falsely allege illegal activity associated with the recipient's mobile number and pressure them into contacting law enforcement or face service termination.”
It added that the malicious actors may further attempt to trick individuals into installing malware or making them click phishing
