TRAI may offer some leeway on service quality rules to telcos
Telecom Regulatory Authority of India (TRAI) is likely to relax some of the parameters in the proposed quality of service (QoS) rules that have been termed too stringent to meet by the industry. The regulator though has stressed that telecom operators must improve service quality, especially on the back of the recent tariff hikes.
«The telcos have submitted their comments on the draft regulations during the consultation process. We are aware of the challenges and the final rules would likely address issues raised by the telcos,» a senior official said, asking not to be named.
The regulator is likely to issue the final rules in a month or so after taking account of the industry concerns, officials added.
TRAI in August last year proposed strict performance benchmarks for service providers, seeking to eliminate instances of call drops and setting separate yardsticks for 5G services to help improve the consumer experience.
In the proposed regulations on quality of service for wireless, wireline and broadband services, TRAI had incorporated additional parameters for reporting while seeking data at a granular level on a monthly basis. The guidelines around call drops, coverage, network downtown, latency parameters for broadband services, etc., were made more stringent.
Telcos have cited technical challenges to providing such a large quantum of data, while seeking to continue with the existing regulations on QoS. They have submitted their written comments on the draft regulations and also highlighted their issues in
