Britain UPS Lowe's Citizens Britain

UK energy supplier customer service plunges to new low, survey finds

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theguardian.com

Customer service standards have fallen to record lows at energy companies, with suppliers Utilita and Ovo Energy among the worst offenders, according to a new report.Customers have had to wait longer for their calls to be answered and have regularly been unable to get hold of their supplier, research by Citizens Advice has found.Many people have had to navigate an uncertain market that sent nearly 30 suppliers into administration and caused household bills to soar.The annual energy price cap shot up by 54% to £1,971 in April and is expected to hit close to £3,000 in October.

Citizens Advice called for urgent improvements to services before the autumn. It said its average rating had slipped from 3.2 stars out of 5 last summer to 2.8 in the first three months of 2022, the lowest on record.The charity gave Utilita a 1.6 rating, with Ovo notching up 2.1.

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