WestJet revokes cheap tickets to Europe sold by 3rd-party travel website

globalnews.ca:

Travel isn’t cheap these days, so finding a deal is cause for excitement — but several would-be globetrotters in Edmonton discovered it was too good to be true.

Last Friday, Quebec-based third-party travel website FlightHub listed round-trip WestJet flights from Edmonton to various destinations in Europe for steep discounts.

Edmonton resident Lana Kusyk went on the website and secured four round-trip tickets to Dublin for $283 each.

“I thought there are travel deals, so it is possible.”

She said when she spotted the cheap flights, she quickly texted her husband to check out the fantastic deal — the trip of a lifetime.

“He said, ‘bucket.’ So I said, ‘bucket’ and he said ‘book it.'”

She completed the process, got a confirmation email and her credit card was charged for the two flights.

She told her sister about the successful deal and they asked to join the fall trip as well, so Kusyk bought another two tickets for her sister and brother-in-law.

“We thought it was a done deal. You know, we thought we had these flights. We were going to Ireland in September,” she said.

Kusyk said she went ahead and booked time off at work and eagerly began planning their vacation. The excitement was short-lived.

“Woke up the next morning to a very disappointing email from FlightHub saying that our flights had been cancelled and we would be getting refunded.”

Kusyk said she was told an error had been made. She said she called FlightHub and was told there was nothing the company could do for her.

“I was just told from FlightHub that WestJet just wouldn’t honour the pricing and so we would be getting refund. I was told just rebook another flight.”

Kusyk’s departing flight from Edmonton to Dublin with a stop in Calgary was set to leave on Sept.