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Why won’t Samsung or John Lewis pay for the damage to my kitchen?
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In February I purchased a Samsung washer dryer from John Lewis to be installed in a house I was buying. After a delay completing on the property, it was finally installed in April.
Less than two weeks later there was a minor leak, and then a problem with the machine’s motherboard. After some faffing about John Lewis agreed to send a replacement machine – the same model – which was delivered in May.
By the end of July the replacement had leaked as well, only this time it flooded my kitchen causing
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