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customer service complaints. The ServiceNow Customer Experience report analysed the widening gap between rising customer expectations and the reality of service delivery. It surveyed 5,000 Indian consumers and 204 Indian customer service agents. As many as 80% of Indian consumers now rely on AI chatbots for essential services like checking complaint statuses and product recommendations. Yet, these same consumers collectively spend an astounding 15 billion hours on hold each year, according to the report. «While some headway has been made-- the average Indian spent 3.2 hours less time waiting for an issue to be resolved than the previous year--there is still a considerable gap between customer expectations and service delivery. »This gap underscores the disconnect caused by siloed systems and limited visibility into the customer journey and adds to customer disappointment," the report pointed out.

government security auctions in March, treasury experts said.

«Samsung is a responsible corporation and fully complies with the laws in India. The issue involves the interpretation of classification of goods by customs,» a company spokesperson said in a statement on Tuesday. «We are assessing legal options to ensure that our rights are fully protected.» An official ET spoke with said the demand notice wasn't fresh, but a follow up of one sent in January 2023, as the company had failed to give a «satisfactory» reply to the earlier show cause notice.

Sukanta Majumdar, Leader of Opposition (LoP) in state assembly Suvendu Adhikari and BJP Bengal co-incharge Amit Malviya. Meanwhile, an all-party meeting will be held at the Election Commission’s state office on March 28 to discuss the fake voter issue. BJP State President Sukanta Majumdar blamed “the politics of appeasement” in Bengal and alleged that the Hindus being removed from the voter lists. The MoS has met Union Home Minister Amit Shah yesterday and apprised him about it. “Failed CM @MamataOfficial's politics of appeasement has reached dangerous levels. Hindus are being selectively removed from West Bengal’s voter list while Bangladeshi infiltrators are being rewarded with voting rights! Evidence of this grave conspiracy was handed over to Union Home Minister @AmitShah Ji yesterday. @AITCofficial’s dream of turning Bengal into #GreaterBangladesh is no longer a secret,” Majumdar posted in his X Handle. Majumdar said that names of several infiltrators have been included in the voter list. Citing an example, Majumdar wrote in his post, “Shahidul Biswas, a resident of Jessore, Bangladesh, is on the voter list of Bagda Assembly. And it’s not just one Shahidul—lakhs of infiltrators have been added, ensuring a slow demographic takeover. This is nothing less than an attack on India’s sovereignty! Mamata Banerjee wants to erase the Hindu identity of Bengal, the land won through the sacrifices of Bharat Kesari Syama Prasad Mukherjee. How long will true sons of Bengal tolerate this betrayal?”

IPL opener, when Chennai Super Kings' legend MS Dhoni was walking out to bat just for the last couple of deliveries, the crowd in Chepauk lit up with excitement even when they were uncertain of winning. The reason is simple: 'Dhoni may finish'. The wicketkeeper-batsman recently shed light on his finishing approach, emphasizing the importance of maximizing every shot. Speaking to Jio Hotstar, the former Indian captain shared his aggressive batting mindset in high-pressure IPL games. «When you go in to bat, you look at the scoreboard—what the team needs from you. If you are going to face 4-5 deliveries, you try to hit as many big shots as you can. At that moment, the thought process is only about hitting a six. You hardly plan for a four, especially if you have wickets in hand. A four becomes a by-product—you are always looking for a six,» he said. At 43, Dhoni continues to be a key player for CSK, expertly closing innings with his signature power-hitting. He also highlighted the significance of every single run in tight matches.

conflicts in the Indo-Mediterranean. In Afghanistan the Taliban has completely taken over the country and has launched a diplomatic offensive to gain international acceptance. However, they have disenfranchised the female population banning women from working and studying. Female Afghan citizens find themselves locked in their houses, at the mercy of a regime which gives them no rights, not to mention religious minorities who have left the country. It is not much better in Pakistan, Afghan refugees are being deported to the clutches of the Taliban in the middle of a harsh winter, as the world is distracted from the conflicts of the day. Violence against minority Hindu’s, Christians andAhmadiyya’s is on the rise as Pakistan veers from one political crisis to another. Similar horrifying stories are being told after a regime change in Bangladesh recently saw Nobel Laureate Mohamed Yunus replace elected leader Shiekh Hasina in Dhaka. Hindus, Buddhists, Christians are being singled out and targeted, their businesses destroyed, their leaders arrested on trumped up charges. From the Indian Ocean to the Mediterranean, the story repeats itself in Syria where Muslim brotherhood inspired HTS replaced the gruesome Assad regime. Minorities including Kurds, Alawites, Shi’a don’t accept the new regime’s impositions finding themselves dealing with a new government that they fear will be more brutal than the one it replaced. Apart from religious and ethnic minorities it is the vulnerable groups, the women and children that suffer the most from these radical groups seizing power.

Alstom has achieved a key milestone with the delivery of its 500th electric locomotive to Indian Railways, the company said on Tuesday. The company highlighted that all of these locomotives are fully manufactured in India, underscoring a major step in both Alstom’s and India’s Railways' modernisation efforts. The 500th fully India-made Prima T8 WAG12B e-locomotive was delivered from Alstom’s state-of-the-art manufacturing facility in Madhepura, Bihar. The delivery event was attended by key dignitaries, including Mr. Manish Kumar, Chief Administrative Officer of Indian Railways, along with senior officials from Alstom.

Rahul Gandhi on Tuesday claimed that the Data Protection Act, 2023 curtails access to public information that is essential for citizens to hold the government accountable, and said the Congress will take necessary steps to protect people's rights. Gandhi made the assertion in a post on X after meeting a diverse group of activists, editors, researchers and domain experts in the Parliament House complex. «Today, I had the opportunity to meet a diverse group of activists, editors, researchers and domain experts in Parliament. They voiced serious concerns about the Digital Personal Data Protection Act, particularly its impact on the scope of the RTI Act,» the former Congress president said. This legislation, under the pretext of safeguarding privacy, curtails access to public information that is essential for citizens and journalists to hold the government accountable, he alleged. «The NDA government is attempting to shield itself from scrutiny, undermining transparency and weakening democratic oversight,» Gandhi claimed. In the interest of accountability and good governance, the Congress will discuss this issue with INDIA bloc leaders and take necessary steps to protect the rights of people, he said.

Ayushman Bharat and will get health coverage of Rs 5 lakh. Preparations to provide the benefits of Ayushman Bharat to gig and platform workers are almost complete, Sumita Dawra, Secretary, Labour and Employment Ministry, told in an exclusive interview. India's gig and platform economy is expanding, offering new jobs in sectors like ridesharing, delivery, logistics, and professional services. NITI Aayog has projected that the gig economy in India will employ over one crore workers in 2024-25, subsequently reaching 2.35 crore by 2029-30. Recognizing the contribution of the gig and platform workers to the nation's economy, Union Budget 2025-26 announcements had provision for registration of online platform workers on e-Shram portal, issue of identity cards, and and healthcare coverage under Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB-PMJAY). Dawra said schemes for gig and platform workers will be started soon.

Of this, Rs 3,30,049 crore has been realised through minority stake sales in state-run firms and Rs 69,412 crore from strategic sales of 11 central public sector enterprises (CPSEs), Chaudhary said in a written reply. The strategic sales proceeds don’t include Rs 12,100 crore and Rs 320 crore received for NINL and FSNL (Subsidiary), as the government didn’t have any direct equity in these companies. Other transactions yielded Rs. 37,981 crore. He said since FY15, 18 CPSEs, including Life Insurance Corporation of India, have been listed, which yielded Rs 51,225 crore. An additional market capitalization of Rs 7.31 lakh crore was achieved through the new listings, the minister added. After the listing, further disinvestment in various CPSEs through offers for sale yielded Rs 1,34,771 crore, and Rs 45,104 crore was realized from the buyback of shares by 45 CPSEs.

NASA is closely monitoring a massive asteroid as it prepares to make a rare close approach to Earth. The space rock, known as 2014 TN17, is larger than the Great Pyramid and will pass by at more than 48,000 mph. Should we be worried? This is what you should know.

Gnanamma Healthcare Centre announced its transition to becoming a near net-zero electricity health facility. This milestone has been achieved through the recent installation of a 6.05kW solar power plant with battery energy storage, which now meets up to 100% of the facilities' electricity needs. The green facility was launched in the presence of Dr Mehriba K. Sohliya, District Medical, Health Officer, West Khasi Hills, hospital administration and WRI India. With technical support from WRI India, the facility has installed a solar power plant, battery storage, and energy-efficient appliances, including indoor lights, ceiling fans, flood lights, water purifier, water heater, and an autoclave. This transformation ensures that Gnanamma Healthcare Centre operates almost entirely on renewable energy, setting a precedent for sustainable healthcare in the region.

The match kicked off at 7:00 PM IST as the Men in Blue look to build on their recent international win. The Indian football team heads into this crucial encounter with confidence after a 3-0 victory over the Maldives in an international friendly at the same venue last week. This marked India's first international win in 489 days and also the maiden victory under head coach Manolo Márquez. Adding to the excitement, Sunil Chhetri has made a dramatic return to the national squad. The 40-year-old forward, who is the fourth-highest goal scorer in international football, had previously retired from international duty but reversed his decision ahead of the Maldives game, where he found the back of the net.

Bharat Interface for Money) for tracking, managing, and even splitting expenses with your friends, relatives, and colleagues. NPCI BHIM Services Limited (NBSL), which is fully owned by NPCI (National Payments Corporation of India), launched BHIM 3.0. While BHIM 3.0 will be rolled out across multiple platforms in a phased manner, it is expected to be fully available as early as next month, i.e., April 2025.

Subscribe to enjoy similar stories. Bengaluru: Vikas, 24, who does not wish to reveal his full name, was looking for extra income when he discovered the Probo app through a YouTube influencer last year. A final year MBA student in Jaipur, Vikas was intrigued by the prospect of making money by predicting stock trends and outcomes of cricket matches.

India Meteorological Department (IMD) has issued a weather update predicting significant changes across various parts of India from March 25 to March 28. The forecast includes thunderstorms, rain, and lightning in several northern states due to the influence of a western disturbance that began on the night of March 24. From March 25 to 27, the states of Jammu and Kashmir, Himachal Pradesh, and Uttarakhand are expected to experience thunderstorms, rain, and even isolated snowfall. Jammu is likely to see heavy rainfall on March 26, while Kashmir may witness heavy rainfall and snowfall in certain areas. The IMD also warned of the possibility of heavy rainfall in Arunachal Pradesh on March 28 and 29, with snowfall likely in isolated pockets of the region.

Va Tech Wabag have received favorable views from analysts who anticipate a turnaround. The stock, part of Rekha Jhunjhunwala’s portfolio, has seen a sharp decline after a stellar rally, making it a small-cap multibagger. Despite the recent fall, Va Tech Wabag has delivered 104% returns over the past year, significantly outperforming the Nifty50’s nearly 7% gain.

In a written reply to the Lok Sabha, Minister of State for Commerce and Industry Jitin Prasada said that as on date, reciprocal tariffs have not been applied by the US on India. He said that the government continues to engage with the US to achieve enhancement and broadening of bilateral trade ties in a mutually beneficial and fair manner. “Both countries plan to negotiate a mutually beneficial, multi-sector Bilateral Trade Agreement. Both countries would focus on increasing market access, reducing tariff and non-tariff barriers, enhancing supply chain integration and resolving bilateral trade issues,” Prasada said. In a separate reply, he said recently, the government has not taken any such steps to lift ban on import of certain prohibited and restricted products from USA, China and UK.

In addition, the Indian Cybercrime Coordination Centre (I4C), which functions under the Ministry of Home Affairs, has proactively identified and blocked more than 3,962 Skype IDs and 83,668 WhatsApp accounts used for digital arrest, the minister said. «The Citizen Financial Cyber Fraud Reporting and Management System, under the I4C, has been launched in 2021 for immediate reporting of financial frauds and stopping siphoning off funds by fraudsters. So far, around Rs 4,386 crore have been saved in more than 13.36 lakh complaints,» Kumar said in the reply. As part of the 14C, a national cybercrime reporting portal (https://cybercrime.gov.in) has been launched to enable public to report incidents pertaining to all types of digital crimes, with special focus on crimes against women and children, the minister said. He said the crimes reported on this portal, their conversion into FIRs and subsequent action are handled by law enforcement agencies in the states and Union Territories concerned.

Currently, industries, households and agriculture account for 33 per cent, 28 per cent and 19 per cent of India's total electricity consumption, respectively. Household electricity demand has grown the fastest over the past decade, according to Disha Agarwal, Senior Programme Lead — Renewables at the Delhi-based think tank Council on Energy, Environment and Water. The share of household electricity consumption increased from 22 per cent in 2012-13 to 25 per cent in 2022-23. Much of this rise can be attributed to economic growth and the increasing need for cooling due to rising temperatures, experts say.

Shares of Axis Bank Ltd.(up 1.89 per cent), Au Small Finance Bank Ltd.(up 1.43 per cent) and HDFC Bank Ltd.(up 1.2 per cent) ended the day as top gainers in the pack.