10-year-old girl suffers second-degree burns on Vistara flight after hot beverage spills on her
Vistara Airlines suffered burns while being served hot chocolate, leading to her mother's social media outcry over the airline's alleged poor handling of the situation. The incident took place on the UK25 flight from Delhi to Frankfurt on August 11, 2023. According to the girl's mother, Rachna Gupta, the Vistara air hostess inadvertently caused second-degree burns to her daughter during the hot beverage service.
Gupta took to Twitter, stating, «Vistara air hostess cause(d) second degree burn to 10 year old on flight to Frankfurt. An unfortunate accident poorly handled. (Air) hostess, captain or crew members didn't apologise.
After basic first aid on flight, my daughter and I were left in an ambulance to fend for ourselves (pay for ambulance/navigate the German medical emergency services) in an unfamiliar environment.» Vistara responded, acknowledging the incident as «unfortunate.» The airline shared that the child sustained injuries due to a spillage of hot beverage on her body. The cabin crew had served hot chocolate at the parents' request, but the child's playful behaviour resulted in the spill, it claimed. The airline claimed that proper first aid was provided immediately, in line with standard operating procedures.
«In line with the standard operating procedures, our crew immediately provided first aid as warranted for the spill, and sought support from a paramedic onboard, who volunteered to assist until the flight landed in Frankfurt. We also ensured medical care immediately upon landing by arranging (for) an ambulance, and the child, along with her mother, was sent to the hospital. Our teams have been in touch with the customer ever since.
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