I bought a rucksack from online marketplace Wardow as a present for my husband. It came to £217 and I was surprised to be notified that the package was being held by customs and I needed to pay a release fee of £55.29.I did not realise the goods would be dispatched from Germany because all the prices were in pounds sterling.
The £55.29 invoice from Parcelforce is for £10.88 customs duty, £32.41 import VAT and £12 clearance fee.Wardow said there should not have been any charges because they are VAT registered in the UK.
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