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Heathrow passengers report ‘total chaos’ after 30 flights cancelled

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theguardian.com

Airline passengers have complained of “total chaos” at Heathrow after the airport made a last-minute order to cancel flights because it could not handle them.Thousands of travellers were disrupted by a rare “schedule intervention” on Thursday morning, which led to the scrapping of 30 flights during the morning peak.Some passengers did not find out their flights were cancelled until they arrived at the airport, the UK’s busiest.The travel writer and broadcaster Andy Mossack tweeted: “Total chaos at Heathrow this morning.

British Airways flights cancelled and zero customer service!”Another affected passenger, Andrew Douglas, said he was due to be on a flight but had “spent the last four hours in multiple queues at Heathrow airport because it’s been cancelled”.He added: “Absolute shambles, complete chaos and only found out at check-in with no prior notification.

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