AGS Transact's troubles hurt many banks' ATM operations
State Bank of India, ICICI Bank and Axis Bank are facing challenges in servicing about 38,000 ATMs, many of which are running out of cash, people in the know said.
SBI is the most affected, with nearly 14,000 ATMs becoming unserviceable, people in the know said. While 7,000-8,000 of those are managed by AGS Transact, there remaining are where the company provides cash replenishment services.
ICICI Bank, one of the earliest banks to start withdrawing its ATMs from the AGS Transact network after facing service issues, is close to taking control of its ATMs. The private sector bank has moved out a majority of its ATMs to other ATM service providers like CMS Infosystems and Hitachi India. People aware of the issue said the lender had raised poor service issues with the AGS Transact board in December itself.
Private sector lender Axis Bank has about 5,000 ATMs that are fully managed by AGS Transact and are on the verge of shutting operations.
SBI, ICICI Bank and Axis Bank did not respond to ET's queries.
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