Air India Phuket to Delhi flight: 5 hours journey turns into a 4-day stranding for passengers; AI responds
Phuket to Delhi in five hours has turned into a four-day ordeal for many travellers aboard Air India Flight AI 377. The flight, which was scheduled to depart at 5:50 pm (local time) on November 16, had to be delayed due to technical issues and crew flight duty time restrictions.
The Airbus A320 (VT-EDD) was unable to take off on its scheduled time, and after a delay of nearly 24 hours, the flight took off from Phuket at 8:44 pm the next day. However, after about 3.5 hours in the air, the aircraft had to return to Phuket due to a technical snag.
As of now, around 30-35 passengers remain stranded in Phuket. In a TOI report, Air India sources confirm that plans are in place to fly these passengers back to Delhi on Wednesday, meaning they will reach their destination four days later than originally expected.
In a statement, Air India expressed regret over the inconvenience caused to the affected passengers: «Air India sincerely regrets the inconvenience to passengers of Flight AI-377 operating from Phuket to Delhi on Nov 16 which was cancelled due to a technical issue.»
«While our staff on the ground made efforts to minimise their inconvenience, providing all on-ground assistance including hotel accommodations and meals, some of the guests were also reaccommodated on alternatively available flights. Passengers were also offered options for full refunds on cancellation and complimentary rescheduling. At Air India, the safety and security of our passengers and crew is top priority,» said AI.
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