Amid rising public dissatisfaction, UP govt demands accountability for poor grievance redressal performance
UP government has sought explanations from various district administrations for their poor performance in the disposal of the people's complaints received through the Integrated Grievance Redressal System (IGRS), CM Helpline, and “Sampoorna Samadhan Diwas”.
According to a press release, CM Yogi Adityanath has been receiving reports regarding delays and inaction in the matter relating to the people’s grievances for the past several days. The government has identified such districts and asked the DMs and SSPs concerned to give explanation in all such matters. The government may act against the officers who failed to ensure proper disposal of the people’s grievances received through different means.
The matter relating to the delay in the disposal of people’s grievances came to the light during a review meeting held recently by the CM Yogi Adityanath. At the meeting, CM Yogi asked about the performance of different districts in addressing the people’s grievances which were received through IGRS, CM Helpline and Sampoorna Samadhan Diwas.
He expressed his displeasure over the slow speed in the disposal of people’s grievances in different districts. He directed the senior officers concerned to seek reports from all such district administrations, which failed to give priority to hear the people’s complaints. Subsequently, Chief Secretary Manoj Kumar Singh reviewed the status of the people’s grievances received through IGRS, CM Helpline, and Sampoorna Samadhan Diwas.
The poor performance of different districts in the
