Angry passenger alleges IndiGo denied her boarding despite confirmed ticket, says priority given to high-fare customers
IndiGo refused to let her board her flight despite having a confirmed ticket, saying the flight was overbooked. Marketing strategist Manisha took to Instagram on 24 February to share her frustration, claiming she was left stranded at Delhi airport.
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Missed wedding due to overbooking?
In a video recorded on her way back from the airport, Manisha explained that she was supposed to fly home for her sister’s wedding but was denied boarding.
“I’m going back from the airport now because a lovely sweet lady at the counter told me, ‘Ma’am, nahi ho payega (won't be possible). We have overbooked our flight and we can’t let you board,’” she said.
Was web check-in to blame?
Manisha claimed that she had attempted web check-in three times, each time receiving confirmation but not a boarding pass. When she reached the counter to drop off her luggage, an IndiGo staff member told her to speak to customer service as her seat was not assigned.
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