Apple asks employees to remain silent on radiation queries: Report

livemint.com:

Apple Inc found itself running into controversy as the French Government has claimed radiotion emission from their Apple iPhone 12 is beyond permissable limits. Latest reports have cited a directive by the tech giant instructing its tech support staff to avoid talking on the ‘radiation’ claim enquiries. Apple Inc.

has advised tech-support staff to not voluntarily provide any information when consumers ask about the Radiation claim issue. If customers inquire about the French government’s claim that the model exceeds standards for electromagnetic radiation, workers should say they don’t have anything to share, Apple employees have been told, according to a Bloomberg report. Staff should also reject customers’ requests to return or exchange the phone unless it was purchased in the past two weeks — Apple’s normal return policy.

Customers asking if the phone is safe should answer be told that all Apple products go through rigorous testing to ensure that they’re safe, according to the guidance, reported by Bloomberg. The French government asked Apple earlier this week to cease sales of the iPhone 12 because tests showed that the device emits electromagnetic waves that are too strong. The country’s digital minister told Apple it has two weeks to fix the issue via a software update.

Apple rebutted the claims and said it would engage with France to show that the iPhone 12 is compliant. The Cupertino, California-based technology giant said it provided officials with in-house and third-party lab testing to demonstrate that the product is within the legal range. Apple was already phasing out the iPhone 12 just as the issue flared up.