As consumer complaints rise, Ola Electric expands service centre network
Ola Electric on Wednesday said it has opened 3,200 new stores with service facilities, expanding its store network four times to 4,000 across India. This comes amid growing complaints by customers over quality and after-sales service.
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The electric vehicle (EV) company also launched a limited 'Sona' edition of its S1 Pro in real 24-karat pure gold elements, a few of which Ola will be giving away as part of a promotional contest.
The company also gave tours of the new facilities to select customers, who posted videos on social media.
This move assumes significance because Ola Electric’s reputation has been impacted due to rising consumer issues. The Central Consumer Protection Authority (CCPA) has issued a notice to Ola and initiated a class action after receiving more than 10,000 unresolved complaints.
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