Balancing GenAI adoption and employee trust is key
Infosys chief human resources officer Shaji Mathew shares a few thoughts with ET on how he thinks artificial intelligence would change the HR landscape in 2025 and the opportunities ahead for employees. Edited excerpts:
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Building the trust factor for generative AI adoption
Democratisation of AI is not only making every individual an AI consumer, but also, through the medium of no-code AI tools, empowering even non-technical users to become AI creators. With AI consumption and creation becoming rampant, organisations are facing challenging questions around responsible use, more so with generative AI with its share of legal and ethical risks. Therefore, I expect that in 2025, enabling generative AI adoption across the enterprise without compromising employee trust will be a top priority of employers. There will be a strong focus on adhering to responsible AI principles — transparency in AI systems, fair and unbiased models, ethical innovation, equal access, inclusivity and respect for human rights.
Integrating AI with human capabilities
Employees are increasingly seeking purpose and meaning from their jobs. They want to do work that will help them become a better version of themselves. AI is already beginning to take over rote tasks. Employees will need to hone new skills to excel in functions that are
