Boeing's safety culture falls short despite the company's efforts to fix it, according to experts
Government and aviation-industry experts say Boeing has made some strides toward improving its safety culture, but employees could still be subject to retaliation for reporting issues
When it comes to safety culture at Boeing, there is a “disconnect” between senior management and workers, and employees responsible for checking the company's planes question whether they can raise issues without fear of retaliation, according to a panel of outside experts.
The aviation-industry and government experts also said safety training and procedures at Boeing are constantly changing, leading to confusion among employees.
The comments were contained in a report Monday to the Federal Aviation Administration. Congress ordered the study in 2020, when it passed legislation to reform how the FAA certifies new planes after two deadly crashes involving Boeing 737 Max jetliners.
Safety at Boeing is being re-examined after last month's blowout of an emergency door panel on an Alaska Airlines Max jet. Accident investigators said in a preliminary report that bolts used to help hold the panel in place were missing after the plane underwent repairs at Boeing's factory in Renton, Washington.
Since 2005, the FAA has relied on employees at Boeing and other aircraft manufacturers to perform some quality-review on behalf of the regulatory agency. After the Max crashes in 2018 and 2019 — which killed 346 people — critics in Congress said Boeing managers had put undue pressure on employees to approve work done for the FAA.
Boeing said in a statement, “We’ve taken important steps to foster a safety culture that empowers and encourages all employees to share their voice. But there is more work to do.”
The panel of experts said Boeing has made changes
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