Citi copy-paste error almost sent $6 billion to a customer’s account by accident
Citigroup Inc. almost shifted about $6 billion to a customer’s account by accident after a staffer handling the transfer copied and pasted the account number into a field for the dollar figure.
The near-miss in Citigroup’s wealth-management business magnified the intended amount by more than a thousand times and was detected on the next business day, according to people familiar with the matter. It happened in April, the same month that another part of the bank accidentally credited $81 trillion to a different client.
The wealth division’s error was reported to regulators and, within Citigroup’s offices, provoked audible frustration from Andy Sieg, who had arrived just months earlier to run the unit, according to the people, who asked not to be named discussing private information.
Also Read: Citi employee's typo leads to an $81 trillion transaction error
Executives were in the midst of discussions with higher-ups and regulators over how to address what happened when word of the much larger mistake reached them, offering some of the managers a measure of bittersweet relief.
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