Denied wheelchair by Air India, elderly woman falls down at Delhi airport, lands in ICU
Indira Gandhi International Airport. The elderly passenger, the widow of a decorated Lieutenant General, had pre-booked a wheelchair with Air India for her Delhi-to-Bengaluru flight on 4th March. But when she arrived at Terminal 3, no wheelchair was provided despite repeated requests.
Her granddaughter, Paraul Kanwar, recounted the ordeal in a viral post on X (formerly Twitter). “We tried for almost an hour, requesting airline staff, the airport help desk, even alternate airline staff from IndiGo (who had a free wheelchair but refused to share).”
With no help in sight, the frail woman attempted to walk across three parking lanes with the support of a family member. But exhaustion took its toll. Near the Air India premium economy counter, her legs gave way. She collapsed.
No Help, No First Aid
Despite the distressing scene, Kanwar alleged that no Air India staff came forward to help. Even after her grandmother lay injured on the floor, bleeding from her lip and head, no first aid was provided.
“We requested someone to get first aid—no help. The expectation from Air India staff was that a family member should go to the medical inspection (MI) room and arrange medical assistance themselves,” Kanwar wrote.
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